01 — Profile
Professional Summary
Dedicated IT Technical Support Engineer with hands-on experience in technical support, system administration, Active Directory, networking, and IT infrastructure. Passionate about continuously expanding my technical knowledge and developing expertise in cloud technologies. Strong problem-solving and communication skills, with the ability to deliver reliable IT support and work effectively in both independent and team environments. Seeking an opportunity to contribute my skills while growing professionally in system administration and cloud computing.
02 — Career Path
Work Experience
Promoted from Customer Support to Technical Support
IT Technical Support Engineer
Cutting Edge Technology
- Provided technical support and troubleshooting for hardware, software, applications, printers, and network issues.
- Installed, configured, and maintained PCs, laptops, operating systems, printers, and business applications.
- Managed printer servers and resolved printer and label printer issues.
- Configured Active Directory (AD), managed user access permissions, and joined PCs to the domain.
- Troubleshot system issues related to Microsoft Edge, Java, EMFORM, E-his 12x, and internet/browser settings.
- Performed preventive maintenance (PPM) and routine system health checks.
- Escalated complex technical issues to vendors or higher-level support when required.
- Documented technical issues and solutions for future reference.
- Assisted with software deployment, system updates, and user support while ensuring SLA compliance.
IT Customer Support Engineer
Aexis Technologies
- Delivered first-level technical support via phone, email, chat, and ticketing systems (ManageEngine).
- Handled fundamental network troubleshooting and diagnostics.
- Troubleshot Windows and Mac OS environments for end-users.
- Provided Microsoft Office 365 support and managed Active Directory user accounts.
- Assisted in resolving hardware and software issues using remote tools such as TightVNC and AnyDesk.
- Maintained a strong customer-service orientation throughout every support interaction.
Junior Networking Technician Internship
Atline Sdn. Bhd.
- Configured basic network setups on Aruba and Cisco switches.
- Assisted in configuring and deploying switches for a government network project.
- Maintained hardware inventory including access points, switches, and patch panels.
- Developed and maintained network documentation.
- Handled printer installation and configuration.
- Provided technical support across hardware, software, networking, and server-related issues.
- Produced physical and logical network diagrams, rack drawings, and single/multimode fiber diagrams.
- Participated in routine network maintenance and structured cable management.
Crew Member
Tealive, Empire Shopping Gallery 2
- Collaborated effectively within a fast-paced team environment.
- Prepared drinks and desserts according to customer orders.
- Maintained outlet cleanliness and consistent product quality.
03 — Toolkit
Technical Skills
Networking Systems
IT Support & Systems
Programming & Development
Productivity & Documentation
Cloud
04 — Built Work
Projects
Sistem Akademik Dan Prestasi Pelajar JTMK
A student academic performance and achievement system built for JTMK. Enabled students to submit achievement certificates, automatically determined eligibility for graduation awards, and generated a leaderboard ranking students by highest CGPA.
Private academic project — no public demo link available
05 — Foundation
Education
Diploma in Information Technology (Networking System)
Polytechnic Ungku Omar (PUO), Ipoh, Perak
06 — Credentials
Certifications
Cisco (CCNAv7)
Feb 2023Cisco Introduction to Cybersecurity
May 2025Cisco Networking Basics
June 2025Cisco Introduction to IoT and Digital Transformation
June 2025Microsoft Azure Fundamentals
30 Sep — 8 Oct07 — Recognition
Achievements
Best Booth Award
Final Year Project Innovation & Creativity Exhibition Series 2
Dec 2023International Webinar Participant
Evolving Technology Trends and the Challenges in Cyberspace — online collaboration with Universitas Muhammadiyah Buton, Indonesia
Dec 202208 — Get In Touch
Contact
I'm actively looking for opportunities to grow within networking and IT support. If you have a role where careful troubleshooting and steady infrastructure work matter, I'd welcome the chance to talk.